We thank you for your patience, and it sounds like you’ve done everything you can to correct the malfunctioning unit. At this point you should return the unit in exchange for a replacement unit. You may return the product directly to KODA or you can return the unit directly to the retailer (subject to retailer’s return policy). If you encounter any issues, please call KODA at 866-294-9244 (available Monday to Saturday 8am to 5pm PST) or via our Contact Form.
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