Customer Support Admin
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Activity overview
Latest activity by Customer Support Admin-
Customer Support Admin created an article,
Do I need a hub to use the Koda Security Camera with Motion-Activated Floodlight?
No, the Koda Security Camera with Motion-Activated Floodlight connects directly to your home’s 2.4GHz WiFi network without having to go through a hub.
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Customer Support Admin created an article,
Can I move my subscription to a different Koda Security Camera with Motion-Activated Floodlight?
No, subscriptions cannot be re-assigned. You will need to cancel the subscription on the security camera you no longer wish to subscribe to and purchase a new subscription for the other cameras. No...
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Customer Support Admin created an article,
Can I use an extension cord with the Koda Security Camera with Motion-Activated Floodlight? (Plug-in install)
It is better to plug directly to a wall outlet than an extension cord as the plug from the Koda Security Camera with Motion-Activated Floodlight can slowly pull away from the extension cord connect...
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Customer Support Admin created an article,
Do I need to use sealant or caulk around my Koda Security Camera with Motion-Activated Floodlight's power box?
It is best to use sealant or caulk to prevent water from entering the junction box when hardwiring. It is not mandatory, but highly recommended if your Koda Security Camera with Motion-Activat...
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Customer Support Admin created an article,
Can I mount the Koda Security Camera with Motion-Activated Floodlight on a surface other than wood, stucco, brick, or concrete?
We do not recommend mounting the Koda Security Camera with Motion-Activated Floodlight on any surfaces besides wood, stucco, brick, or concrete.
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Customer Support Admin created an article,
Can I access my Koda Vault cloud footage from a web browser?
Go to https://live.kodabuilt.com/ from your browser > enter your Koda account information (same user name and password as the app) > select a camera to review.
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Customer Support Admin created an article,
My WiFi seems slow at the installation location / My WiFi does not reach the installation location
The installation location may be too far from the router or there is interference. Consider installing a WiFi extender near the installation location or move your router closer to the installati...
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Customer Support Admin created an article,
How do I cancel my Koda Vault plan?
Visit live.kodabuilt.com and log in to your Koda account. Select the camera you wish to unsubscribe from.
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Customer Support Admin created an article,
There is a buzzing noise coming from the light, what’s causing that?
If you have Koda 14” LED Ceiling Light with Mood Lighting and Motion Sensor connected to a dimmer switch, this will cause a buzzing noise. This ceiling light is not compatible with dimmer switches,...
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Customer Support Admin created an article,
My home WiFi only runs on 5GHz. Can I still use your Koda Security Camera with Motion-Activated Floodlight?
No, the Koda Security Camera with Motion-Activated Floodlight only runs on 2.4GHz. It does not offer dual networks or run on 5GHz network.