Customer Support Admin
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Recent activity by Customer Support Admin-
I'm still seeing reoccurring monthly payments even though I deleted my Koda app
Deleting the Koda app does not stop reoccurring payments to your Koda Vault subscription. You must unsubscribe from each Koda Security Camera with Motion-Activated Floodlight in order to stop payme...
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My home WiFi only runs on 5GHz. Can I still use your Koda Security Camera with Motion-Activated Floodlight?
No, the Koda Security Camera with Motion-Activated Floodlight only runs on 2.4GHz. It does not offer dual networks or run on 5GHz network.
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My junction box does not have a ground wire, what should I do?
The junction box should already be grounded. Look for a ground screw inside the box and wrap the ground wire from the Koda 14” LED Ceiling Light with Mood Lighting and Motion Sensor to that screw. ...
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How can I mount the light?
With the Koda Portable LED Work Light, you have the flexibility to mount the light using various methods: Clamp mount - using the handle clamp, the light can be mounted on a bench, table, and any ...
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How do I cancel my Koda Vault plan?
Visit live.kodabuilt.com and log in to your Koda account. Select the camera you wish to unsubscribe from.
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My WiFi seems slow at the installation location / My WiFi does not reach the installation location
The installation location may be too far from the router or there is interference. Consider installing a WiFi extender near the installation location or move your router closer to the installati...
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There is a buzzing noise coming from the light, what’s causing that?
If you have Koda 14” LED Ceiling Light with Mood Lighting and Motion Sensor connected to a dimmer switch, this will cause a buzzing noise. This ceiling light is not compatible with dimmer switches,...
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Can I access my Koda Vault cloud footage from a web browser?
Go to https://live.kodabuilt.com/ from your browser > enter your Koda account information (same user name and password as the app) > select a camera to review.
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Can I mount the Koda Security Camera with Motion-Activated Floodlight on a surface other than wood, stucco, brick, or concrete?
We do not recommend mounting the Koda Security Camera with Motion-Activated Floodlight on any surfaces besides wood, stucco, brick, or concrete.
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Can I move my subscription to a different Koda Security Camera with Motion-Activated Floodlight?
No, subscriptions cannot be re-assigned. You will need to cancel the subscription on the security camera you no longer wish to subscribe to and purchase a new subscription for the other cameras. No...