Customer Support Admin
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Recent activity by Customer Support Admin-
The light comes on for no apparent reason, what do I do?
There could be a couple reasons why the Koda Motion Activated LED Security Floodlight may not function correctly: There is motion you may not be aware of occurring in the detection zone Depending...
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Can I run an ethernet cable to the Koda Security Camera with Motion-Activated Floodlight?
No, the Koda Security Camera with Motion-Activated Floodlight does not have an ethernet port to power (Power over Ethernet) or connect to the network.
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Can I try the Koda Vault cloud services before paying for a subscription plan?
All new Koda Security Camera with Motion-Activated Floodlights purchased from an authorized retailer includes a free Koda Vault trial for you see the full benefits before deciding if a paid su...
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The light is always on and will not turn off, what do I do?
There could be a couple reasons why your Koda 14” LED Ceiling Light with Mood Lighting and Motion Sensor will stay on: There is continuous movement within the detection zone Try changing the dist...
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How do I clean the light without damaging it?
Clean the outside of the light with a soft, dry cloth or slightly dampened clean cloth. Never us a cleaner with chemicals, solvents or harsh abrasives.
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I'm still seeing reoccurring monthly payments even though I deleted my Koda app
Deleting the Koda app does not stop reoccurring payments to your Koda Vault subscription. You must unsubscribe from each Koda Security Camera with Motion-Activated Floodlight in order to stop payme...
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My home WiFi only runs on 5GHz. Can I still use your Koda Security Camera with Motion-Activated Floodlight?
No, the Koda Security Camera with Motion-Activated Floodlight only runs on 2.4GHz. It does not offer dual networks or run on 5GHz network.
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My junction box does not have a ground wire, what should I do?
The junction box should already be grounded. Look for a ground screw inside the box and wrap the ground wire from the Koda 14” LED Ceiling Light with Mood Lighting and Motion Sensor to that screw. ...
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How can I mount the light?
With the Koda Portable LED Work Light, you have the flexibility to mount the light using various methods: Clamp mount - using the handle clamp, the light can be mounted on a bench, table, and any ...
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How do I cancel my Koda Vault plan?
Visit live.kodabuilt.com and log in to your Koda account. Select the camera you wish to unsubscribe from.