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Recent activity by Customer Support Admin-
How can I mount the light?
With the Koda Portable LED Work Light, you have the flexibility to mount the light using various methods: Clamp mount - using the handle clamp, the light can be mounted on a bench, table, and any ...
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How do I cancel my Koda Vault plan?
Visit live.kodabuilt.com and log in to your Koda account. Select the camera you wish to unsubscribe from.
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My WiFi seems slow at the installation location / My WiFi does not reach the installation location
The installation location may be too far from the router or there is interference. Consider installing a WiFi extender near the installation location or move your router closer to the installati...
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There is a buzzing noise coming from the light, what’s causing that?
If you have Koda 14” LED Ceiling Light with Mood Lighting and Motion Sensor connected to a dimmer switch, this will cause a buzzing noise. This ceiling light is not compatible with dimmer switches,...
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Can I access my Koda Vault cloud footage from a web browser?
Go to https://live.kodabuilt.com/ from your browser > enter your Koda account information (same user name and password as the app) > select a camera to review.
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Can I mount the Koda Security Camera with Motion-Activated Floodlight on a surface other than wood, stucco, brick, or concrete?
We do not recommend mounting the Koda Security Camera with Motion-Activated Floodlight on any surfaces besides wood, stucco, brick, or concrete.
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Can I move my subscription to a different Koda Security Camera with Motion-Activated Floodlight?
No, subscriptions cannot be re-assigned. You will need to cancel the subscription on the security camera you no longer wish to subscribe to and purchase a new subscription for the other cameras. No...
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Do I need to use sealant or caulk around my Koda Security Camera with Motion-Activated Floodlight's power box?
It is best to use sealant or caulk to prevent water from entering the junction box when hardwiring. It is not mandatory, but highly recommended if your Koda Security Camera with Motion-Activat...
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Can I use an extension cord with the Koda Security Camera with Motion-Activated Floodlight? (Plug-in install)
It is better to plug directly to a wall outlet than an extension cord as the plug from the Koda Security Camera with Motion-Activated Floodlight can slowly pull away from the extension cord connect...
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Do I need a hub to use the Koda Security Camera with Motion-Activated Floodlight?
No, the Koda Security Camera with Motion-Activated Floodlight connects directly to your home’s 2.4GHz WiFi network without having to go through a hub.